FAQ

Questions? Contact Us: 501-679-2970

We are glad to help!

How long does cremation take?

Caring Hearts has invested in state-of-the-art equipment in order to provide your pet the care it deserves. The process can take several hours, depending on the size of your pet. When complete, the remains are processed and placed into an urn of the owner's choice for return to the family.

 

What types of pets and sizes do you cremate?

Caring Hearts provides cremation for all types of family pet members including dogs, cats, birds and hamsters to name a few.

 

How do I know the pet returned to me is actually my pet?

First and foremost, at Caring Hearts we say what we do and we do what we say. All cremations are performed at our facility, so your beloved pet is never out of our care. When we cremate your pet privately or individually, we follow strict policies and procedures of logging, handling and recording to ensure tracking of every pet entrusted to us. Each pet is assigned a tracking identification number ensuring positive ID during their entire stay with us. For additional peace of mind, we can make arrangements for you to be present at your pet's cremation. We understand we are taking care of a member of your family who deserves the very best.
 

What if my veterinarian does not offer the services of Caring Hearts Pet Cremation?

When a pet is euthanized or dies at a veterinarian clinic, the owner has the option to have the pet taken care of through any crematory. In the event your veterinarian does not use Caring Hearts as their primary provider, you can make arrangements directly with us to have your pet picked up. Be sure to let your vet know you want to use Caring Hearts Pet Cremation and give us call at (501) 679-2960.

 

When will I receive my pet's remains?

Caring Hearts makes every effort to pick up your pet on the same day as death occurs, often within the hour. This means we can have the urn ready for you within 24 to 48 hours, depending on additional services or special order requests.

 

Can I Bring My Pet To Caring Hearts Pet Cremation Myself?

Yes. We are proud of our facility and the services we provide, and maintain a 100% open door policy. Because we are often off-site attending to others in need, please call in advance to ensure we will be there to meet you.  If preferred, you can arrange for Caring Hearts to pickup your pet at your residence or veterinarian's clinic.

 

Can I visit the Pet Crematory?

Yes.  In fact, we recommend it.  We have a new state of teh art facility and would be very happy to show it to you and answer and questions you might have.  Please call to make an appointment.

© Caring Hearts Pet Cremation. All Rights Reserved. 2015

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